Piglint Support Ticket System (PSTS)

The internet has changed the landscape of Support. All aspects of Support are affected by the use of the internet‚ from any sales to customer support or marketing. But your support team has to work productively using a superior workflow‚ saving your time and money. Customer satisfaction will peak when you can solve problems in record time.

Your customers will like to have the convenience of communicating with you over the web. All the tickets and purchase related questions also the general requests should be resolved automatically right at your web site. In the electronic commerce it is very important not to leave your clients alone without your attention and support.

Piglint Support Ticket System (PSTS) has the flexibility to keep customers satisfied and your workflow efficient and streamlined. Piglint Support Ticket System (PSTS) has features that can be tailored to suit every business. You can create‎ the perfect helpdesk using customizable categories. It increases your clients satisfaction by providing them with a self-service portal complete with 24/7 access to information and ticket history.

Visitors can leave you messages or comments using your ‘Contact us’ form. You can use our form‚ customized to the appearance of your website. Piglint Support Ticket System (PSTS) will send you a notification‚ which you can reply. The ticket page will include all correspondence between you and the customer (including your replies) and when you reply‚ your customers receive your replies and subsequent messages will be added to the existing support tickets‚ so you can see the full support history for each customer.

Piglint Support Ticket System (PSTS) manages and maintains lists of tickets‚ as needed by an organization. With Piglint Support Ticket System (PSTS) Creating a ticket is now as easy as submitting a web form‚ while the Piglint Support Ticket System (PSTS) assigns unique number to each service request and saves it in the database to review at any time. It will automatically produce easy to follow instructions how to submit follow-up messages and monitor ticket progress.

The benefits of using Piglint Support Ticket System (PSTS) can be significant: Save on operation cost‚ increase sales and attendance‚ increase efficiency and also profit. It also offers a ticket manager with many features‚ an ideal easy to use solution for any website. A good ticket system allows your end users to submit even complex problems and track the progress of their ticket online anytime.

• Completely useful for personal or business use
  Piglint Support Ticket System (PSTS) is an advanced helpdesk application with a wide range of features suitable for any company or individuals.
• Web based
  Work from anywhere‚ whether you are at your desk‚ on the road‚ or working from home.
• Time saving
  Reducing the time to perform repetitive and common tasks.
• Email notifications of ticket status
  Email alerts you and your customer on every new and follow-up message.
• Correspondence ticket tracking
  Every ticket is displayed as a sequence of messages. The status attribute shows whether the ticket is new‚ open‚ resolved or waiting for more action from the customer.
• Ticket tracking for clients and operator (open‚ closed‚ etc.)
  Customers and operators are always able to see ticket status and ticket info. Your customers can create‎ and update‎ tickets via online web based form or through email easily‚ so technicians are able to track the history of support requests from inception to resolution.
• File attachments
  Each message may include up to 2 file attachments. (Optional)
• Answer Library / Frequently Asked Questions
  Allows organizing answers and quick access to frequently asked questions (FAQ) of your web site.
  Highly customizable to match your website appearance.
• CAPTCHA on web forms to reduce spam
  This to prevent ticket submissions by spam bots.
• Better search functionality
  With a searchable knowledgebase‚ your customers will be able to find solutions for themselves without even submitting a single ticket.
  and much more...

Piglint Support Ticket System (PSTS) is built to make your team as efficient as possible.